TheyCantCall.com and LeavenLaw strive to provide you, the consumer, the information and representation to best assist you in protecting your privacy and dignity. If you are repeatedly receiving unwanted debt collection calls or telemarketing calls, you have rights. This page and its content and links aim to help educate your and direct you to resources that will help you end the unwanted robocalls, spam text messages or junk faxes.
LeavenLaw is a consumer protection law firm that specializes in helping consumers with debt, credit and privacy. If you have received repeated, unwanted debt collection calls or robo-dialed telemarketing calls for products or services you did not request (or you asked them to stop calling) you likely have rights under the TCPA, FDCPA and/or FCCPA. Please give the attorneys at LeavenLaw a call to evaluate your case.
To help keep track of the calls you receive, it is best to keep a communications log. Keep track of important information such as the time, date, number, name, company, and other details and let them know they are no longer permitted to contact you with regard to the debt.
The Telephone Consumer Protection Act is a Federal statute that regulates use of technology in making calls and sending texts to cellular telephones and sending faxes to businesses with the appropriate level of consent. For a full review of the language of the TCPA, please visit our review.
The Florida Consumer Collection Practices Act is a State of Florida statute that regulates consumer debt collection practices of all persons and entities, debt collectors and banks alike. For a full review of the language of the FCCPA, please visit our review below.
The FCC promulgates Rules & Regulations that help to interpret and enforce the Telephone Consumer Protection Act (TCPA). To review FCC Guides on Unwanted Telephone Marketing Calls and Truth About Cell Phones, or read major Orders and Notices regarding the TCPA, please visit their Telemarketing and Robocalls website.
To read the FCC’s detailed finding on Consumer Protections, please review its Consumer Protection Fact Sheet.
The Division of Consumer Services is the state’s clearinghouse for consumer complaints, information and protection. The division regulates various businesses such as: Motor Vehicle Repair Shops, Charitable Organizations, Florida Do Not Call Program, Pawnbrokers, Health Studios, Sellers of Travel, Intrastate Movers, Professional Surveyors and Mappers, Sweepstakes/Game Promotions and Telemarketing. In addition, the division protects consumers from unfair and unsafe business practices across a wide range of products. Consumer education is the main focus of the division. Along with the information provided through our Communications and Outreach center, which can be reached at 1-800-HELP-FLA (435-7352) or visited online.
Businesses that engage in telemarketing must comply with the TCPA and the Federal Trade Commission’s Telemarketing Sales Rule. If you have received unwanted telemarketing sales calls, the FTC’s guidance can help you understand your rights and the obligations such companies must comply with to make such telemarketing calls.
The Florida Attorney General has an entire Consumer Protection Division that assists Floridians with deceptive and unfair trade practices. To learn more about what the Attorney General does to help consumer, please visit their website. You also have the ability to notice the Attorney General of a complaint online.
If you have an issue with a financial product of service being offered in the marketplace, you can file a complaint (and check on its status) with the Consumer Financial Protection Bureau.
The Consumer Financial Protection Bureau is a government agency built to protect consumers. Our free resources help you have the information you need to make informed financial decisions. Learn about debt collection, harassment, and more by searching and browsing.